Analysis: Alldigi Tech Limited

What does Alldigi Tech Limited do?

• Alldigi Tech Limited (formerly Allsec Technologies Limited) is a global provider of Employee Experience Management (EXM) and Customer Experience Management (CXM) solutions, headquartered in Chennai, India.
• Incorporated in 1998, the company is listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).
• Operates through wholly-owned subsidiaries in the USA and Philippines, with a global footprint spanning 69 countries as of FY25.
• Transitioned to a subsidiary of Digitide Solutions Limited in 2025, enhancing access to global markets and digital transformation capabilities.

• Employee Experience Management (EXM): Payroll processing, HRMS, and workforce management solutions for enterprises and SMEs (via Buzzily).
• Customer Experience Management (CXM): Omnichannel customer support, sales, and retention services across BFSI, Healthcare, Retail, and other sectors.
• Integrated AI-driven capabilities in both EXM and CXM to enhance operational efficiency and decision accuracy.
• Expanded healthcare sector offerings, including RCM (Revenue Cycle Management) services, with new clients in FY26.

Growth thesis

Alldigi Tech provides IT-enabled services through Business Process Management (BPM) and Tech & Digital (T&D) segments, focusing on HR/payroll outsourcing and AI-driven solutions. Key growth drivers include international expansion (67% FY26 revenue contribution) and AI integration (HRMS V2, PulseHR.ai) to boost efficiency and margins. Management targets mid-teens FY27 revenue growth, but FY26 H1 results showed 11.7% growth and flat EBITDA margins despite 100-150 bps annual guidance. Over 2-3 years, the company aims to scale international BPM (78% international CXM revenue) and T&D (67% international share), leveraging 50%+ international ACV wins and 3% annual efficiency gains from AI. Key execution risks include converting INR94 crores in FY26 ACV to revenue, scaling Manila operations (seats tripled but revenue-per-seat declined), and sustaining margin expansion amid T&D sales hiring costs.

Why is Alldigi Tech Limited stock rising?

• Launch of HRMS Version 2, an AI-enabled platform, during FY'27
• Development of an AI-based payroll analytical module for customer insights
• Infusion of AI into BPM operations to improve efficiency and customer experience
• Targeting mid-teen revenue growth for FY'27
• Continuing to exit low-margin business (approximately 10% of portfolio) to improve margins

Research report

companyname: Alldigi Tech Limited (Formerly known as Allsec Technologies Limited) ticker: ALLDIGI sector: Information Technology Enabled Services (ITES) / Business Process Management Alldigi Tech Limited is a business process services company that operates two distinct segments: Business Process Management (BPM) and Technology & Digital (T&D). The company manages outsourced customer experience operations—voice and non-voice processes, collections, healthcare revenue cycle management—and runs In...

Catalysts

margin expansion, new product segment, geographic expansion, management upgrade

Growth guidance

FY '27 revenue growth guided at mid-teens driven by international expansion and higher-margin Tech & Digital segment growth

Management consistency

mixed